Information we collect
Information you give us. When you check out or contact us, we collect:
- Contact details: name, email address and phone number
- Shipping and billing address
- Order details: products, quantities, prices, discounts and order history
- Messages you send us, such as support requests and refund requests
- Your choice to receive marketing emails, if you opt in
Payment information. Payments are processed by Stripe. Your full card number and security code are entered directly into Stripe's secure payment form and never touch or are stored on our servers. Stripe shares with us only limited details such as the card brand, the last four digits, the expiration month and year, the billing ZIP code and whether the payment succeeded.
Information collected automatically. When you browse the store we collect technical information such as your IP address, browser and device type, pages viewed, the link or ad that brought you here and how you interact with the checkout.
Checkout progress. If you type your email address or phone number at checkout, we save it as you go so your order can be completed, even if you have not finished paying yet.
How we use your information
- To process, ship and deliver your order, and to send transactional emails such as your order confirmation and shipping updates with tracking
- To provide customer support, handle refunds and resolve problems with deliveries
- To prevent fraud, secure payments and protect the store and our customers
- To send up to two reminder emails about a checkout you started but did not finish and, if you opted in, offers and news; each of these emails has an unsubscribe link, and unsubscribing stops them without affecting order emails
- To understand how the store is used and measure the performance of our ads
- To meet legal, tax and accounting obligations
Your privacy rights
Depending on the state you live in, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and others with consumer privacy laws, you may have the right to:
- Know what personal information we have collected about you and how we use it
- Get a copy of your personal information
- Correct inaccurate personal information
- Delete your personal information, subject to records we must keep by law, such as tax records for completed orders
- Not be discriminated against for exercising any of these rights
California residents. Under the California Consumer Privacy Act (CCPA), as amended, in the past 12 months we collected the categories described under “Information we collect”: identifiers, customer records, commercial information, internet activity and approximate location from your IP address. We used and disclosed them for the business purposes described above, and shared identifiers and internet activity with Meta for advertising. We do not use sensitive personal information for purposes that require an opt-out.
To make a request, open a request on our support page. We will verify your request by matching the email address and order details we have on file, and respond within 45 days. You may also use an authorized agent, who must provide your signed permission. If we deny your request, you can appeal by replying to our response, and we will answer the appeal within 45 days.
How long we keep it
- Order, payment and shipping records: as long as needed to fulfill your order, handle refunds and support, and meet our legal, tax and accounting obligations
- Unfinished checkouts: as long as needed to complete the order or send checkout reminders, and for fraud prevention and record keeping
- Support messages: as long as needed to resolve your request and keep a record of it
- Unsubscribe choices: for as long as needed to keep honoring them
When information is no longer needed for these purposes, we delete or anonymize it. You can ask us to delete your information at any time, as described above.
Security
We use encryption in transit (HTTPS), restricted access and trusted providers to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and will notify you if required by law.
Children
This store is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.
Where your data is processed
We sell only to customers in the United States, and your information is processed in the United States and in other countries where our service providers operate, with safeguards appropriate to the data.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. If we make material changes, we will post them here before they take effect.
Contact us
For privacy questions or requests, open a request on our support page.