Our 30-day money-back guarantee
Not happy? Contact us within 30 days of delivery for a full refund.
You have 30 days from the date your order is delivered to ask for a refund, for any reason. It does not matter whether you have opened or used the product: if it is not right for you, we refund the full amount you paid for it.
The guarantee covers every item in your order, including multi-packs. You do not need to ship anything back to us to get your refund.
How to request a refund
To start a refund, open a request on our support page. Please include:
- Your order number (it is in your confirmation email)
- The name and email address used on the order
- A short note on why it was not a fit (optional, but it helps us improve)
We confirm every request within 1 business day. Requests must reach us within 30 days of delivery, based on the carrier's delivery date.
When you get your money back
Approved refunds are issued to your original payment method within 2 business days of approval. Depending on your bank or card issuer, the credit usually appears on your statement within 5–10 business days after that.
We cannot refund to a different card, account or gift card. If the original card has been closed or replaced, your bank will usually forward the credit to the new card; contact your bank if you do not see it.
Damaged, defective or wrong items
If your order arrives damaged, leaking, defective or is not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item and the packaging. We will send a free replacement or give you a full refund, whichever you prefer. You do not need to return the damaged item.
Lost or missing packages
Every order ships with tracking, and you can check its status anytime on our order tracking page.
- If tracking has not updated for 7 business days, or your order has not arrived 10 business days after the latest estimated delivery date, contact us and we will open a claim with the carrier.
- If tracking shows the package as delivered but you cannot find it, check with neighbors and your building's mail area, and wait one more business day, since carriers sometimes mark packages delivered early. Then contact us within 30 days of the delivery date.
- If the carrier confirms the package is lost, we will reship your order at no cost or refund it in full, your choice.
Please make sure your shipping address is correct at checkout. If a package is returned to us because the address was incomplete or wrong, we will reship it once you confirm the correct address.
Cancellations and order changes
You can cancel your order or change the shipping address any time before it ships. Contact us as soon as possible; once a tracking number has been issued, the order can no longer be changed or cancelled, but it is still covered by the money-back guarantee above.
Cancelled orders are refunded in full to the original payment method on the same timeline described above.
Before you dispute a charge
If something is wrong with your order, please contact us first. We can almost always resolve it faster than a card dispute, and refunds through us reach you sooner.
Contact us
Questions about a refund? open a request on our support page.